Margaret L
MILWAUKEE, WI | 2025 Buick EnvistaFebruary 2, 20261. It took over a month for sensors to supposedly come in. Only when I stopped by the dealership to check, the all of as sudden just arrived the previous night. I set up an appointment indicating in advance that I would need the car done by the end of the day, or I would need a loaner. 2. Brought the car in at 8am. Reminded the service gentleman about needing the car or a loaner by the end of the day. By 1pm I had to call on the status. The gentleman I spoke with knew nothing of needing it by the end of the day or needing a loan. Said he would check on the status and call back. By 3pm I still didn't hear back. 3. I had to call again at 3:20......and miraculously, my car had just been pulled up and it was ready. I was told "I'll see if there is anyone to pick you up before they leave!" 4. I was picked up and when I finally made it to the dealership, a guy was walking through the garage and said "there is your car" and kept walking. I had to ask about the keys and as he was walking he just said they Re in there and walked away. No paperwork, no nothing. For my first service experience it certainly didn't give me a warm and fuzzy feeling!Shawn M
FRANKLIN, WI | 2026 GMC Yukon XL 1500February 2, 2026Nick Jacobs was wonderful to work with.Michael B
SOUTH MILWAUKEE, WI | 2024 GMC TerrainFebruary 2, 2026Didn't check air in tiresEugene B
WIND LAKE, WI | 2026 GMC Sierra 2500 HDJanuary 30, 2026Isiah was great to work with.Amanda B
OAK CREEK, WI | 2020 GMC TerrainJanuary 30, 2026Poor communication. Car was there for days for initial inspection. No shuttle as promised. Scrambling. Billing keeps changing. Was told it was under manufacturers warranty and zero cost and now received a call two weeks later that I owe $100. The worst experience I’ve ever had. Best to have the service or general manager call me instead of me posting my full review.Jorge C
WEST ALLIS, WI | 2025 Buick EnvistaJanuary 29, 2026Excelente atención y rápida atenciónPetter F
KENOSHA, WI | 2023 GMC Yukon XL 1500January 28, 2026My service adviser is amazing. He is always informative of current service needs and future needsResponse from Kunes Buick GMC of Oak Creek
January 29, 2026Thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.Lawrence S
BEACH PARK, IL | 2025 GMC Sierra 1500January 27, 2026On time serviceResponse from Kunes Buick GMC of Oak Creek
January 28, 2026Lawrence, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.Marquesha R
MILWAUKEE, WI | 2024 GMC TerrainJanuary 27, 2026Good customer serviceResponse from Kunes Buick GMC of Oak Creek
January 28, 2026Marquesha, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!Hailey G
MOUNT PLEASANT, WI | 2026 GMC AcadiaJanuary 23, 2026Nick was awesome to work with! Bought my dream car and it was truly a seamless experienceResponse from Kunes Buick GMC of Oak Creek
January 23, 2026Hailey, thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!